How to cancel Video Up! Video Editor & Maker and get your money back
Video Up! Video Editor & Maker is a Photo & Video app by MAETCH EXPANSION, S.L.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Video Up! Video Editor & Maker → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Video Up! Video Editor & Maker on the App Store, about billing:
Leads you in a never ending circle of questionnaires asking why do you want to cancel. Then it says you have to go to the App Store to delete. Then back to the questionnaire asking why do you want to cancel. And around and around you go.
The app should offer at least one truly free sample video before asking customers to pay $10 per week. How am I supposed to know whether I like the results or if the app works for me without trying it first? I don’t want a seven-day “free” trial that requires a subscription and automatically charges me if I forget to cancel. Let customers create one free video with no payment information required. If the results are …
App thinks I have not paid for subscription and keeps telling me to subscribe. Therefore, I can't download any of my projects without watermarks. Projects are not being stored. Neither can I generate Ai video. Tried to resolve with tech support, nothing. I already paid $79.99 annual fee.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Video Up! Video Editor & Maker?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Video Up! Video Editor & Maker if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.